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How many times has this happened to you? > Hey (insert pause here) Starting a message with a single word “hey”, “hi”, “hello” is frustrating, as the introduction is simply a ping that there will be more content coming. Instead of pinging and leaving the reader hanging, why not write the thing you wanted to say instead? This also applies to writing multiple short sentences: > hey I thought you should know > i went to the supermarket > they were out of potatoes > i got chocolate instead In this case, the reader may think that enough information has been transmitted at the end of each line, and may already be building a mental response, which changes the conversation significantly based on subsequent line.

Each Slack has at least one channel that you are automatically joined to upon sign in. It’s typically named #general, and you cannot leave it. It’s the one place that you can @everyone and blast a message to the entire membership, so use it wisely. It’s akin to using the “All-Page” button on an office phone system, where it blares out of each desk phone and interrupts the entire universe.

Too many people are typing. Slack has pretty much taken over the online chat scene from IRC, Gitter and other online chat services, for work-related communities, as well as other groups, such as social communities and hobbyists. Many still exist and have well-established communities and protocols, but in today’s world, many people are coming to real-time company chat for the very first time. This site hopes to establish a set of guiding principles – Do’s and Don’ts – of how to use Slack.